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Research: A User Experience, Part ThreeJune 23, 2007
Wow! Marie is showing a nine minute transaction that is pretty scary. Lots of misunderstandings and lack of clarification on the part of the reference librarian. But the good news is that 75 percent do clarify the question. Fifty percent did ask: "Did this completely ask your question." Also, forty-five percent sought topic clarification, 31 percent wanted background (when is your paper due?), and more. Users also clarify, like through background (I'm in seventh graade and have 30 minutes.) Twenty percent clarify depth (I need it simple and in 20 minutes.) Fourteen percent verified understanding that they understood there advice, and some also offered search history (I already went to Google.) Posted by Brian Kenney on June 23, 2007 | Comments (0)
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