Amazon has apparently created new rules governing the use of its Kindle ereader in school libraries. The website of the ecommerce giant states that content cannot be loaded across multiple devices at one time, and an Amazon rep told at least one school librarian, Buffy Hamilton, that ebooks cannot be ported to more than one device. Amazon also requires that each Kindle be tethered to its own account.
If permanent, the new rules could hamper the use of Kindles in school libraries, where ebooks, up until now, have typically been shared among up to six devices, and having to manage content on each single device would be impractical.
Although Amazon would not confirm the new rules despite several emails and phone calls from School Library Journal, a "School FAQ" on Amazon's site reads: "At present, it is not possible to load content across multiple independent devices at one time; this must be done on each device separately."
In addition, Amazon wants Kindles used by schools to be registered separately. "If you would like students to be able to have their own notes and bookmarks, you will need to register a maximum of one Kindle per Amazon account," reads the document.
For libraries with multiple Kindles in circulation, this is a serious time management concern, says Hamilton, a librarian at Creekview High School in Canton, GA. Amazon sent her a draft of the new rules this week and requested that she change her own guidelines accordingly.
"We discovered the FAQ on your Facebook post and wanted you to either update the information to be in line with Amazon's End User License Agreement with the attached setup information. Or to remove the information on registering 6 devices per account to share digital content."
In her post, Hamilton reports that Amazon was responding to a concerned publisher, who had seen Hamilton's LibGuides Kindle page.
"There are two things that concern me," says Hamilton. "One is that Amazon doesn't seem to have a real understanding of a school or library environment, which are different from an individual consumer. And in failing to understand those needs at least at this time they're not offering any practical alternatives to manage that content to be in compliance with the user agreement at this time."
Hamilton also says she was told by the rep that ebooks and Kindles would be "1:1," which she understood to mean that ebooks could not be shared across multiple devices. Until now, many libraries had followed the rules spelled out for most consumers on Amazon's own support page: that an ebook could be shared on up to six Kindles. Hamilton had mentioned this in her own guidelines, and other educators have been operating under the same principle.
Librarians have also registered multiple Kindles under a single account, making them easier to manage. But the new rules contradict what librarians say they've been told as recently as this month. And some now feel they were misled into purchasing the devices for schools in the first place.
"We entered into a conversation with Amazon about using Kindles in the classroom in May of 2011," says one comment from "Kate" on Hamilton's post reproduced at EduKindle. "At that time, we were assured of the 6 device/1 ebook rule. The last week of June we were registering Kindles and did call Amazon education with a few questions.... not once were we informed of this "new" rule. If this is the case, we will attempt to return all Kindles."
While Hamilton has just 10 Kindles, some school librarians have purchased dozens, even hundreds, in the past few years. Managing each Kindle separately would require a large output of time and expense. Even though Amazon has announced it will be creating a link with digital content distributor OverDrive in the coming months to specifically help with managing digital library collections on the Kindle, OverDrive is an additional cost that many libraries cannot afford, says Hamilton.
The lack of clarity is causing a stir among librarians. More than 30 readers had commented on Hamilton's blog post by July 29, and several stated they would not purchase Kindles if the policy stands. Hamilton had already decided to commit instead to the Barnes & Noble Nook Simple Touch Reader and will purchase between 130 and 200 Nook devices this year. Barnes & Noble also states that Nook readers can't share titles, but has promised a remote managing tool, so educators wouldn't have to manually update each device individually.
"Barnes & Noble is also going to be one to one," says Hamilton. "But the difference is we're going to have back-end tools to help manage seamlessly."
This article originally appeared in the newsletter Extra Helping. Go here to subscribe.
I think it is hilarious that librarians are surprised by this change. The
publishers (or at least most) NEVER gave permission for companies
like Amazon, B&N, etc to put their content on multiple devices. The
books were ALWAYS designed for a CONSUMER to purchase for their
device. If that consumer purchased more than one device, then they
were allowed to use content on other devices.
Amazon and Barnes & Noble have been selling their devices to
schools hoping that publisher would not enforce the original
agreements. Why are we (librarians- I am one too!!) surprised that
publishers are upset? Why it is the publisher's responsibility to
enforce these agreements? I always thought there was something
fishy about the situation. Why did others not question it?
Posted by Melissa on August 1, 2011 11:47:41AM
My wife and I, along with our four daughters have six kindles on one account and share books. It works well. However, we are surprised at how infrequently two are reading the same book at the same time.
For a school library - all six would be likely be reading the same book at the same time.
Schools and colleges really need to get into wikibooks and write your own. Then they can be converted to Kindle and Nook books and for free have as many copies as you need.
Posted by Dean on August 1, 2011 11:35:46AM
Amazon is missing a tremendous opportunity here. They could create a new service. They could sell Kindles at a discount with a group registry.
Bundle e-books at a three tier (or more) level. Perhaps even offer subject collections. All for the price of registering multiple devices (priced according to the number of devices). Encourage the libraries to buy and lend the kindle device. They will eventually be destroyed, lost or stolen. Then the library will buy more.
Meanwhile, the library is also paying a monthly service fee to maintain the registry of e-book collections that are available.
Amazon can then have a portal "Amazon@Your Library" that shows a catalog of all the books available on the Library's Kindle. Promoting more use. Buy service subscriptions and more Kindle Purchases by Libraries.
Oh boy, are they missing a real gravy train !
Posted by TJPaladin on August 1, 2011 03:09:43PM
BN.com/stores already have a content management system for bulk purchases available with NOOK. Contact Ann Arbor store for bulk order help or answers. We can help with these systems (1/1) or get you in contact with a store that can!
Posted by Chris on August 1, 2011 05:27:18PM
Big loss for Amazon, sell the Kindles at a mass discount
and make money from the publishing % they receive from
each copy.
Sidenote: If you're looking for a great Kindle book check
out "The Imperfect Enjoyment" by Dewan Gibson. Hilarious
and touching:)
Posted by Allana Lake on August 1, 2011 05:27:36PM
We purchased two Kindles for our school library so that faculty could try an electronic reader. We later added four more Kindles and allowed high school students to check them out. I am amazed at the number of teachers and students that now own personal Kindles--and having them in the library allowed people to try them before making an expensive commitment. Hmm--too bad we didn't get a commission on all of those Kindles people have purchased in our school community! Amazon has always been so creative in marketing products, but they are missing the boat on this one.
Posted by Donna Clark on August 1, 2011 06:25:54PM
My thoughts:
Kindles are designed to be and priced as personal
devices so work most effectively if you adopt a
personalized model of learning. For example you can
use them as a <a
href="http://primarypad.com">collaborative editor if
you use PrimaryPad</a>.
Because of this I can understand why Amazon are taking
this approach, not to mention the digital content is
licensed per individual, not per organization.
It would be great for schools if Amazon buckle on this
and take a loss on it but as they are already taking a
loss on the device that is unlikely.
Posted by John McLear on August 1, 2011 07:21:16PM
@ Melissa, I also remember that Amazon had posted on
their website that an e-book could be shared by up to
six Kindles, which my colleagues and I (school
district) interpreted as permission to share content
with up to six Kindles. Great for small reading groups.
I don't think anyone could be faulted for interpreting
their statement otherwise. One would assume that they
had gotten permission from publishers before making
that statement. Last winter I was sending e-mails to e-
book vendors trying to get clarification on policy for
Kindle (and other devices) use in educational settings.
Nothing seemed to have been worked out at all last
winter. I agree w/Dean above that an opportunity is
being missed by Amazon! I remember the early days of
the Apple computer, when they were super education-
friendly, and therefore they were used heavily in
schools...how to grow your own customer-base??? I can
only hope as this area matures that the vendors and
publishers develop an education division to encourage
the use of their devices in schools.
Posted by Martha on August 2, 2011 08:32:22AM
I don't think librarians are mad about the fact that
they can't download 1 book on 6 different Kindles.
Librarians don't like violating copyright law, we are supposed to be the poster children for following
copyright law, not to mention the role models for those
we teach and work with everyday. I for one, feel it
is very frustrating when I have to load the same book
on multiple devices, because my students get frustrated
that the book doesn't work like it should. I think
what librarians are really mad about is Amazon's inconsistency and the fact that they are treating
libraries like the rest of their consumers, when really
we are using the Kindles in much different capacities
than the average consumer. If my library is unable to
use Kindles because Amazon cannot get their act
together with schools and libraries, they will loose a
lot costumers, because in turn we end up selling the
Kindles to students, patrons, parents and teachers.
Posted by Katherine Miller on August 2, 2011 07:44:58PM
I was also told back in April/May by an Amazon education rep that titles could be shared on up to 6 Kindles. This information was a factor in my choosing Kindles. Changing the "rules" after the purchase would not be an acceptable business practice in the business world. I doubt Amazon would do business with companies that treated their customers as they are treating librarians and their patrons.
Posted by Jennifer Rike on August 2, 2011 08:52:32PM
I think it's interesting that it isn't until the end of the article that it's noted that BN is also going to have to obey the 1:1 rule publishers are instituting. The article's title should have read "E-reader Purchasers Face New Rules," because ALL e-readers will have to comply with these rules, not just Kindle. It is not Amazon who is actually doing this, but the publishers.
Apple went through the same issue. Consumers were allowed to buy one copy of an app and install it on 5 devices registered to one account. App developers went through the roof when they realized schools and businesses were taking advantage of this and buying thousands of units, but not thousands of copies of an app. Apple now has a volume licensing store for businesses and schools to use to purchase apps for their multiple units. They have a 'management system', but unless you buy a third party management program at great expense, their management system doesn't help with the actual management of the units - meaning the downloading of content. That is still extremely time consuming and unwieldy even with the iPad cart Apple sells (also expensive) for syncing 20-25 iPads at one time.
Posted by SuzeVA on August 3, 2011 08:40:55AM
Our district purchased 12 Kindles for student book club use a year ago. It
has already been a bit of a hassle to purchase the books (we purchased
several titles for kids to choose from), load each title onto 6 different
Kindles, etc. This new rule makes it virtually impossible for districts like
mine to purchase and use Kindles. If I'd known Amazon would make this
rule, we would have definitely gone with a different device!
Posted by Laura Gardner on August 3, 2011 09:50:33AM
This will create a further rift in the "digital
divide." Schools have purchased ebook readers to help
their students with twenty-first century skills. Each
librarian that received an ebook reader grant from the
Dept. of Ed. last May spent countless hours uploading
books and learning how to use the devices. It was a
very time consuming process, due to firewalls in
schools and having librarians take each ereader home to
upload the materials beyond the wall. By making this
change, Amazon's kindle is eliminating itself from the
NYC school system.
Posted by Ellen Frank on August 3, 2011 08:08:26AM
Another thing that isn't clear about this supposed change (and I say supposed since no one from either company has replied to any of my inquiries) is: How does this affect those of us who already have devices in circulation? Is this a retroactive policy change or will it be enforced going forward? As of today 8/4/2011, I can still order book content for multiple devices for both Kindle and Nook. My local B&N store manager has no knowledge of the proposed changes, although a colleague down the road 100 miles has been told by her local B&n something completely different.
What really is irksome is that all this is coming along right as we are preparing for the new school year. With no warning, no nothing.
We need information that is consistent and credible in order to make good financial decisions. And this is not just about "school libraries" - universities are schools too! Some of the issues are different than with K-12, but still.
Posted by E. I. Cook on August 4, 2011 01:42:21PM
This is good to know. We were ready to purchase 30
Kindles but after reading Amazon's response, we will be
moving to the Nook instead.
I fully understand that if I need my 30 devices to be
accessing the same book at the same time, I need to buy
30 copies. I simply need an easy way to manage those
30 devices without creating 30 separate accounts. What
happens if we expand our program to all of our 1500
students? Set up 1500 accounts? That is crazy.
I also need a way to have a limited number of devices
that have access to a full library of books. I think
that it is unreasonable to purchase every title for
every device. No library would ever go all digital if
that is the case. Publishers need to snap out of their
20th century mindset. I know that consumers can't have
everything that they want, but let's get together and
meet somewhere in the middle.
Posted by Mark McCurry on August 5, 2011 10:14:54AM
I am seeing great options with non-fiction ebooks where you purchase one copy and any internet-linked device can view what you have purchased either through IP address recognition or with a password. Perhaps the solution is a fiction ebook provider that works with this kind of connection and a bunch of internet capable devices (ipad, smartphone, desktop, netbook, etc.). Of course, if you are out of wireless range, that wouldn't work so well...
Posted by Jeanne on September 7, 2011 06:54:06PM
this is from the kindle/amazon faq.
"At present, it is not possible to load content across multiple independent devices at one time; this must be done on each device separately"
i have taken this to mean that you can share content (up to six times), but you need to download the book 6 times, once for each device ... although you only pay once, this is achieved via the "manage your kindle" option.
i have done this by download the book 6 indivual times for each book and placed the file in a seperate directory for each device and then made sure that the right version went on the right device
Posted by bob eeles on January 16, 2012 09:16:47AM