General

1. How do I contact customer service?

Customer service can be reached by calling us at 1-800-588-1030 (outside the US: 1-760-317-2332), or via email: sljsubs@pcspublink.com.

2. How can I subscribe to School Library Journal?

You can purchase a print + digital subscription, digital subscription, or print subscription to School Library Journal here.

3. How do I manage my current subscription?

To manage your subscription online, log in to your account. Once you are signed in, click "Manage your subscription." Once in your account, you will be able to renew, edit, or cancel your subscription to School Library Journal. If you have not yet created an account, create one here.

4. How can I join the School Library Journal community?

You can create an account on our registration page. Enter your email address and a new password. If you are already a subscriber, simply log in to your account. If you experience difficulties while creating an account, please contact us to report the problem.

5. Why are my login credentials not working?

Please make sure that you are using the email address and password associated with your School Library Journal subscription. If you forgot your password, you can retrieve it through the “Forgot Password” link.

6. How do I cancel my subscription to School Library Journal?

To cancel your subscription, log in to your account or contact customer service.

7. How do I sign up for newsletters from School Library Journal?

You can sign up for receive emailed newsletters from School Library Journal on a variety of chosen topics by selecting your favorites here.

10. How do I unsubscribe from newsletters?

To manage your newsletter subscription and email preferences, log in to your School Library Journal account. You may also follow the instructions at the bottom of each newsletter to unsubscribe or update your email preferences.


Website Support

1. Who do I contact if I’m having trouble with the website?

For general information and website support, please contact: support@mediasourceinc.com

2. Which web browser is recommended for viewing the website and digital editions?

Our site is designed to be fully supported by recent versions of Chrome, Safari, and Firefox, as well as Internet Explorer 11 and Edge.

3. If I have a technical question about the website that is not answered here, or to report a broken link. Who can I contact?

For technical questions about the website that are not answered here, please contact: support@mediasourceinc.com


Digital Edition Support

1. What is included in my digital subscription?

With a current subscription, the customer has access to all premium and archived content.

2. How can I register for and get access the digital content?

You can subscribe here.

3. Do I set the password or is it provided?

Registered users and subscribers are given a password when they first sign up, they are then able to change the password as they see fit.

4. Is the digital edition a replica of your print edition?

Yes.

5. Is content viewable on all devices?

Yes.

6. If the subscription lapses or is canceled does the customer lose access to all content (i.e. will old material still be viewable)?

With a lapsed subscription, the customer retains access to non-premium content only.

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