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Customer Service Basics

Service with a Smile
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Gr 9 Up—Basic customer service practices are presented in this amusing live-action film. The fictitious Lucky Star Coffee Company employees learn how to better interact with customers after viewing security camera footage of their dealings with customers. Employees are seen talking on the phone and eating rather than waiting on customers. These well-meaning employees are shown how to avoid common customer service pitfalls by listening to customers and anticipating their needs as well as being open and honest and admitting their mistakes. The video production is clear and the audio is crisp and easy to understand. The film's entertaining and humorous approach to good customer service will makes this production useful for viewers in high school and beyond.—Denise A. Garofalo, Mount Saint Mary College, Newburgh, NY
In this beautiful, heartrending, yet horrifying film, North Koreans tell their stories of imprisonment, sexual slavery, torture, murder, and escape to China or South Korea during the nearly 50-year regime of Kim Il Sung (1912—94). The interviews are illustrated through the interspersion of dance sequences, archival news footage, and drawings. Particularly interesting are the North Korean propaganda films celebrating Kim Il Sung as God and showing in the face of mass starvation happy workers, elaborate military displays, and the creation of a new flower in 1988 in honor of the 46th birthday of Kim's son and successor, Kim Jong Il. A valuable time line traces 20th-century events in Korea. Bonus features include previously unreleased footage of camp refugees. This mesmerizing film displays excellent production values and is highly recommended for Asia collections.—Kitty Chen Dean, formerly with Nassau Community Coll., Garden City, NY
Reviewed by Kitty Chen Dean , Dec 01, 2011

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